Refund policy

Return & Refund Policy

We want you to love your purchase! If you are not completely satisfied with your order, please review our return guidelines below:

• Return Window: Returns are accepted within 30 days of delivery. Please contact our support team before sending an item back.

• Product Condition: Items must be unused and in their original packaging. For custom apparel and made-to-order products, returns are accepted only if the item is defective or damaged upon arrival.

• Non-Returnable Items: We do not accept returns on personalized, custom, or used items unless they arrive defective or damaged.

• Refunds & Exchanges: Eligible returns can be exchanged or refunded to your original payment method. Store credit is also available upon request.

• Return Process: To initiate a return, please email us at contact@silkandsoul.store with your order number and reason for return. We will provide detailed instructions and a return shipping label, if applicable.

• Shipping Costs: If the return is due to a defect or error on our part, we will cover return shipping. Otherwise, return shipping is the responsibility of the customer.

• Processing Time: Refunds and exchanges are processed within 5-7 business days of receiving your returned item.

• Contact: For questions or support, reach us at contact@silkandsoul.store

Exceptions and special circumstances, such as gifts or international orders, may require additional review. Please reach out for individual assistance if you encounter any issues.