Shipping policy

Effective Date: January, 2026

Thank you for choosing Silk and Soul! We take pride in crafting high-quality candles and accessories and are committed to getting your order to you as quickly and safely as possible.

1. Processing Time

  • All orders are processed within 2-5 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates

  • Domestic Shipping:Rates vary by destination. Please check at checkout for options.

3. Shipping Methods

  • We partner with reliable carriers to ensure your order arrives safely. Options include:
    • USPS
    • UPS
    • FedEx

4. Delivery Times

  • Domestic Orders: Typically arrive within 3-10 business days after processing.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number to follow your package’s journey.

6. Shipping Restrictions

  • Currently, we ship within the USA
  • We are unable to ship to P.O. boxes, and all orders must be shipped to a physical address.

7. Missing or Damaged Items

  • If your order arrives damaged or is missing, please contact us immediately after delivery at contact@silkandsoul.store. We’ll do our best to resolve the issue promptly.

8. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Returns Policy Page 

9. Contact Us

  • For any questions or concerns regarding shipping, feel free to reach out to us at contact@silkandsoul.store.